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A preview of Educause's IT Issues report

During Educause’s online conference Wednesday, some of the group’s members offered a preview of the group’s annual Top IT Priorities report, which will be published next week. The report outlines the leading strategies that universities have used in responding to the pandemic, with insights into how universities are expected to adapt as the pandemic unfolds and eventually unwinds. The adoption of online learning, replacing outdated business models, responding to public scrutiny over the costs and value of higher education, and becoming more agile will all be critical themes as universities continue to respond to the health crisis, Educause leaders said. "I do hope that that's one of the ultimate lessons that we look back on from the pandemic is we made things better for students who want to get a college education," Educause's Susan Grajek told EdScoop. Betsy Foresman breaks it down.

A Message From AWS Educate

With over 1,500 institutions and hundreds of thousands of students who use AWS Educate, we wanted to take you on a trip around the world and highlight how students are learning and innovating with the cloud. Learn more.

CMDBs aren't only for big universities

A configuration management database, or CMDB, is one of the most effective ways to streamline service delivery and operations at a university, yet many CIOs at smaller institutions believe they don’t have the resources to manage one. But Karen Warren, the deputy chief information officer of Wesleyan University, a private school in Middletown, Connecticut, with just 3,300 students, on Tuesday presented an alternative viewpoint. Speaking in Educause's virtual conference, Warren said that if her university could put together a CMDB, other small universities can do it, too. “It can be done. We do not have dedicated [full time-employees] to this effort and we are working with a configuration management database that continues to be more and more important to the operation of our organization,” Warren said. Colin Wood covered this session.

Chatbots help university students stay on track

Chatbots powered by artificial intelligence have helped universities better communicate with students and ensure they are supported on their path to graduation, educational technology leaders said during Educause's conference Wednesday. And by automating outreach to students through the use of the technology, universities are also gaining a better understanding of their students' needs, said Alejandra Acosta, a policy analyst at the think tank New America Foundation. “How we talk to students can have a very real impact on how they do in college,” Acosta said. Betsy has more.


A modern approach to data warehouse infrastructure

The COVID-19 pandemic is requiring some IT leaders to take a second look at their investments in order to reallocate funds to critical focus areas. Revamping data warehouse projects should be at the top of their priority list, according to a recent Qlik report. Modern data warehouses can improve cloud interoperability, replace brittle legacy systems or end-of-life technology, and address staffing constraints within the IT department. Read more from Qlik.

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