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Dartmouth turns to AI help desk

Dartmouth began working with Aisera, a Palo Alto, California, software company, at the onset of the COVID-19 pandemic to develop a solution that would enable the school’s IT service desk to keep up with an influx of requests it received as a result of students and faculty working and learning remotely. Since last fall, the Hanover, New Hampshire, university’s roughly 6,600 students and 900 faculty have been able to consult with “Dart” — the virtual assistant’s name — to ask IT or service-related questions related to the school’s technology. Ryan Johnston has more.

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With over 1,500 institutions and hundreds of thousands of students who use AWS Educate, we wanted to take you on a trip around the world and highlight how students are learning and innovating with the cloud. Learn more.

Missouri S&T recruits new CIO

The Missouri University of Science and Technology on Tuesday named Danny Tang, a senior director of research services at the University of Iowa, as its new chief information officer. In addition to supporting the campus’ IT infrastructure and educational technology needs for Missouri S&T’s approximately 7,000 students, Tang will also ensure technology is available to support the university’s research. Colin Wood has the full story.

South Carolina, Apple partner to improve digital equity

South Carolina officials are in the early stages of a $6 million partnership with Apple to expand access to technology and digital literacy training for K-12 and adult learners by building computer labs on college campuses around the state. Seven of the labs will be located on University of South Carolina campuses, including the flagship in Columbia, while the eighth will be hosted by Benedict College, a historically Black college in Columbia. Ryan reports for StateScoop.

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