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Texas A&M International plans to expand IT help

Texas A&M International University plans in February to unveil a new in-person IT help desk in a room double the size of its previous space. It will provide more space for employees to work and for students and staff to keep distance when seeking support, Chief Information Officer Miguel Munoa told EdScoop. The revamped in-person help desk is the latest way the Loredo-based university plans to juggle IT support requests as the coronavirus pandemic continues. Emily Bamforth has the details.

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City College of New York gets fiber donation

The City College of New York was recently connected to a federally funded 5G testbed in Manhattan, creating opportunities for its researchers to run experiments using high-speed wireless internet in an urban environment, the college announced last week. City College was added to the Cloud Enhanced Open Software-Defined Mobile, or COSMOS wireless testbed, after the telecom firm Crown Castle donated a swath of dark fiber — fiber optic cable that hasn’t been connected to a service provider — to the Harlem college. Emily has it.

Higher ed has a new tool for screening cloud vendors

As colleges and universities mull what operations to move to the cloud, the higher education technology consortium Internet2 is testing how vendors and higher education institutions respond to the Cloud Scorecard, a vendor assessment tool in the works since 2019. The nonprofit released the scorecard, which universities can use for free as part of their procurement process for cloud-based service vendors, and a directory where higher education leaders can browse completed questionnaires, in November. Check out the full story on EdScoop.

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